Q: What are your hours of operation?
A: 24 hours a day, 7 days a week. There is always someone to take your order
Q: How long will it take for a driver to reach me?
A: Normally within 30 minutes or less.
Q: Do I have to open an account to use CityWide Express services?
A: No, you can use CityWide Express without an account, simply by calling us and paying by Credit Card, Check or Cash.
Q: Do you charge for waiting time?
A: We extend up to 10 minute grace period. Thereafter there is a charge from the time the courier arrives.
Q: Do you charge for weight?
A: For simplicity we do not charge by weight for local deliveries. Each additional item will be charged a small flat fee. For large shipments please refer to our freight chart.
Q: Can I place an order online?
A: Yes you can. In order to do so you must call and open an account free of charge. Online ordering available Monday through Friday from 7am to 7pm. For immediate pick up and delivery call our office 24/7.
Q: Can you transport large shipments?
A: Yes we can. Our fleet of couriers operates various types of vehicles, ranging from cars, pick-up trucks and vans.
Q: Do you pick up on weekends or holidays?
A: Yes we do. A small charge will apply.
Q: How do I address and prepare a package for shipment?
A: All packages must be sealed and fully addressed with name, telephone, and return address. (No loose papers please) For multiple packages going to the same address please mark each case 1 of 4, 2 of 4, 3 of 4 and etc.
Q: How late can I schedule a pick up or delivery?
A: Anytime. We operate 24 hours 7 days a week. There is always someone to take your phone call.
Q: Are you responsible for lost or damaged goods?
A: Our liability is limited to 100 dollars, unless higher value is declared.
Q: How do I get a rate quotation?
A: Simply by calling us providing desired service and destination. A price quote is only valid for 15 minutes from time requested.
Q: Will you contact me if there is a problem with my package?
A: Yes. We will contact you immediately.
Q: How do I know if my request for a pick up has been successfully transmitted online?
A: You will receive a confirmation number printed on your order.
Q: Can I cancel a pick up order online?
A: If you need to cancel an order please call our office.
Q: What do I do if I forget my username password or account number?
A: If you have trouble logging in please call our office. We can solve this problem within a few minutes.
Q: If payment is not received am I responsible for second and third party billing?
A: The original caller or shipper will be responsible for full payment.
Q: How do I set up an account?
A: Simply call our office. We can do it over the phone, it takes a few minutes.
Q: What are some helpful tips insuring my package is delivered in a safe and expedite manner?
A: 1) All items must be place in a suitable protective envelope or box for delivery.
2) No loose papers please.
3) Proper addressing and phone number on each item to be delivered.
4) When placing an order, let us know if it is something larger than an envelope.
5) Knowing the dimensions, weight and quantity of boxes, helps get your package delivered sooner.
6) We take every precaution to ensure your package is delivered to the correct address on time and in condition following these guidelines.
7) Please have all materials ready for pick up when placing an order.
Q: Can I group my orders by a reference?
A: Yes you can. In your invoice all orders with the same reference will be grouped and sub totaled.
Q: What is a reference number?
A: A reference number is a code (number or name) that allows you to track your messenger expense by grouping your shipment and subtotal.
Q: Do I get charge for undelivered packages?
A: If we cannot deliver your package and we have to return it to your office, yes we will have a minimum charge.
Q: Are your drivers insured?
A: Yes. In fact we have some of the highest coverage available in the industry; our coverage includes employees, general liability, and auto liability and workers compensation.
Q: Does CityWide Express provide a COD service?
A: Yes. Please check the COD box on the manifest and write the dollar amount.
Q: Can I reroute a shipment before it has been delivered?
A: Yes you can. A small fee will apply. Time of delivery might be determined by driver, depending on his location and the load of work he still has to complete.
Q: How much does it cost to ship my package?
A: The cost of shipment is determined by a few factors. Such as distance, size and weight of the package, how fast you need it to be delivered and the time you place your order.
Q: Is my credit card information safe?
A: Yes all your company information and financial information is secured. We do not share your information with any third parties. We respect your privacy.
Q: Can you inform me when a package has been delivered?
A: Yes we can, through our email notification system upon your request or simply by telephone. This service is free of charge.
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